Exchange Policy

Ousisz Exchange Policy

At Ousisz, customer satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience. However, if you need to exchange a product, please review our exchange policy below:

Eligibility for Exchange

• Customers must contact us within three (3) days of receiving their parcel to request an exchange.
• If no contact is made within this timeframe, the exchange request will not be processed.
• The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
• Items that have been worn, damaged, or altered in any way will not be eligible for exchange.

Exchange Process

1. Contact Us: Reach out to our customer support team within three (3) days of receiving your order.
2. Approval & Instructions: Once your request is approved, we will provide you with the necessary instructions for returning the item.
3. Return & Inspection: Send the item back to us for inspection. Once received, our team will verify the condition of the item.
4. Exchange Dispatch: If the item meets our exchange criteria, we will process and dispatch your exchanged product.

Important Notes

• Customers are responsible for the shipping costs of returning the item unless the exchange is due to an error on our part (e.g., wrong item sent, defective product).
• Exchanges are subject to product availability. If the requested item is unavailable, we will offer an alternative or store credit.
• We do not offer cash refunds for exchanges.

For any further inquiries, feel free to contact our customer support team. We appreciate your understanding and cooperation!