Shipping Policy

1. Order Dispatch

Humare tamam orders Karachi ke North Karachi warehouse se dispatch kiye jate hain.

2. Domestic Shipping (Pakistan ke andar)

• Standard Free Delivery: Trax/Rider (4-6 kaam ke din, tracked).
• Express Delivery: TCS Express (1-4 kaam ke din, tracked, checkout par cost dekhein).

3. International Shipping

• Standard Delivery: CityMail/SNWWE (5-10 kaam ke din, tracked).
• Customs clearance aur distance ki wajah se international delivery zyada waqt le sakti hai.

4. Failed Delivery (Na pohanchne wala parcel)

Agar parcel customer ki ghalti ki wajah se deliver nahi ho sakta (galat address, receiver na milna, parcel lene se inkar, etc.) to:

• Parcel Ousisz ko wapas bhej diya jaye ga.
• Shipping, duty aur tax ki zimmedari customer ki hogi, aur yeh amount refund se minus kiya jaye ga.

5. Tracking Shows Delivered, But Item Not Received

• Agar tracking ke mutabiq parcel deliver ho chuka hai, to hum refund ya replacement nahi karte.
• Ham secure address par delivery lene ka mashwara dete hain taake aapka parcel mehfooz rahe.